Refund Policy

Last Updated: July 2026

We want you to be completely satisfied with your RASHMÉ purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact our support team through the Contact Page with your order number and reason for return.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately for assistance. We will arrange for a replacement to be sent to you at no additional cost.